Case study · Logistics · Delivery
A rider app and dispatch system that cut late deliveries by 34%.
600 riders, run on phone calls and spreadsheets. We built a Flutter rider app, a live dispatch dashboard and customer tracking links in 16 weeks.
16 weeks timelineBangladesh market4 services
ClientSwiftMove Logistics
IndustryLogistics · Delivery
LocationDhaka, Bangladesh
PlatformFlutter + Laravel
Timeline16 weeks
Team7 specialists
The challenge
Where they started.
SwiftMove delivers for e-commerce brands across Dhaka. Dispatchers spent the day calling riders, customers called to ask about parcels, and cash collection took four days to reconcile.
What was holding them back
- No live view of where riders were.
- Manual assignment based on memory.
- No proof of delivery.
- Cash on delivery tracked in notebooks.
What we set out to do
- See every rider live
- Assign orders automatically
- Give customers tracking links
- Reconcile cash daily
The results
The numbers that moved.
600+Riders on the appRolled out in 3 weeks
1 dayCash reconciliationWas 4 days
−70%"Where is my parcel?" callsLive tracking links
99.9%UptimeSince launch
On-time deliveries per rider per weekLaunch → Month 6
“
We finally see every rider on one screen. Customers stopped calling to ask where their parcel is.
RC
Rafsan ChowdhuryOperations Head, SwiftMove Logistics
Tools we used
The stack.
Next, SwiftMove is adding route optimization and a merchant self-service portal.
FlutterLaravelPostgreSQLGoogle Maps APIFirebaseAWSbKash APIFigma
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